As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Service Coordinator. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Responsibilities

• Serve as service operations lead to ensure effective utilization of Service Management Software and associated field devices to accomplish the following at a minimum:
  • Timely technician time reporting for compensation and invoicing effectiveness.
  • Effective structuring of service agreement requirements within the software with the desired result of consistent work completion upon transition to the Service technician's mobile device.
  • Communicate field reporting and documentation for accurate and timely customer communication.
• Responsible for receiving, creating, and disseminating service business customer calls.
• Dispatch the technician to the job. This includes creating a work number, calling the technician, and ensuring that they have the proper information they need for the call to run as smooth as possible.
• Responsible for customer interaction/satisfaction
• Communicate with technicians and Team Lead, Service Manager and other Customer Service Center team members for scheduling.
• Review technician time sheets for costing and payroll purposes in assigned areas.
• Manage open calls, review costs, review resolutions and statuses for completion, and prepare calls for billing.
• Ensure timely and accurate billing of technician work.
• Work with customers and/or Sales to obtain customer Purchase Orders.
• Issue POs to technicians for third-party material.
• Maintain customer 3rd party websites per customer’s requirements.
• Place material orders as required.
• Support Service Manager and technicians.
• Other such duties and responsibilities as assigned by the company from time to time.

Qualifications

• Knowledge of HVAC Service, Fire & Security Service, and Controls Service a plus (Not required).
• Prior service industry experience with dispatch/scheduling.
• Knowledge of basic accounting and business principles.
• Ability to lead and direct diverse teams.
• Demonstrated competence in written and verbal communication skills.
• Ability to positively represent the company and communicate with others at varying technical levels.
• Ability to use Service Management software and financial accounting systems.
• Demonstrated proficiency in Microsoft Office Suite or related software.
• Must successfully pass a background check.

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes

• If you are unable to apply electronically and require an accommodation, please contact HRAdmin@msssolutions.com
• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

MSS Employees, please visit the MSS Career Center or contact HR to apply.