As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Sales Support Specialist in our Charlotte, NC office. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Roles and Responsibilities

The job duties and responsibilities of this position will include, but are not limited to, the following:

• Review service agreement documentation for clarity and communicate scope performed and associated repair needs noted.
• Collaborate with MSS divisions to ensure seamless communication and coordination between sales and other departments.
• Serve as a resource for sales representatives, handling inquiries, requests, and issues in a professional and timely manner.
• Independently prepare sales reports, cost sheets, presentations, estimates, and proposals as needed by the sales team.
• Submit proposals to customers for approval and track proposal status in Company Sales tracking software.
• Interface effectively with the service department to ensure timely delivery of the deficiency and/or service repairs.
• Autonomously contact parts suppliers to receive quotes for repair parts.
• Report progress and metrics to management weekly and monthly.

• Manage and organize proposal document folders in appropriate networks.
• Contribute to the continuous improvement of sales processes and systems, identifying opportunities for efficiency and effectiveness.
• Maintain customer communications with Owners and Internal MSS Customers.
• Other such duties and responsibilities as assigned by the Company from time to time.

Qualifications and Requirements

• Bachelor's degree in business administration or related experience preferred
• Proven experience in sales administration, customer service, or a similar role preferred
• Excellent interpersonal skills and ability to build and maintain relationships with customers and internal stakeholders
• Strong attention to detail and ability to prioritize tasks in a fast-paced environment
• Self-motivated, able to work individually with minimal direction
• Capable to work effectively both independently and as part of a team
• Exemplary work ethic
• Outstanding communication skills
• Exceptional organizational and time management skills
• Superb problem-solving skills and ability to handle challenges with a positive attitude
• Proficient with all Microsoft Office related products and CRM software
• Must successfully pass a background check

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes

• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled

MSS Employees, please visit the MSS Career Center or contact HR to apply.