As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Cloud Manager in our Charlotte, NC. If you are an experienced IT professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job – it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Roles and Responsibilities

• Administer and support Microsoft Entra ID (Azure AD), Exchange Online, Microsoft Teams, OneDrive, Intune, Microsoft Defender, and Microsoft Purview.
• Manage onboarding, offboarding, licensing, permissions, access reviews, and group management.
• Maintain Conditional Access policies, MFA enforcement, device compliance policies, and identity security controls.
• Support and optimize Microsoft Teams collaboration and conferencing solutions.
• Assist with Microsoft Copilot and AI platform administration and governance.
• Monitor Microsoft 365 service health, security posture, and platform performance.
• Manage Windows endpoint deployments and lifecycle management through Microsoft Intune.
• Configure and maintain compliance policies, configuration profiles, Autopilot deployments, application deployment, endpoint security baselines, and Windows Update for Business policies.
• Administer and support NinjaOne, AutoElevate, and Microsoft Defender for Endpoint.
• Monitor endpoint health, patch compliance, software deployment status, and overall security posture.
• Assist with endpoint automation and scripting initiatives using PowerShell, Microsoft Graph, and related tools.
• Support mobile device and application management for corporate-managed devices.
• Assist with implementation, administration, and continuous improvement of ServiceNow.
• Support and maintain IT operational workflows, service catalog items, asset management processes, and knowledge base documentation.
• Create and maintain technical documentation, operational procedures, standards, and support runbooks.
• Participate in automation and process improvement initiatives to reduce manual support workload and improve operational efficiency.
• Assist with reporting, operational metrics, and platform visibility.
• Support data governance and compliance initiatives using Microsoft Purview and Microsoft Defender technologies.
• Assist with Data Loss Prevention (DLP), retention policies, eDiscovery, Information Protection, sensitivity labels, and Insider Risk Management.
• Support governance initiatives aligned with cybersecurity best practices and Zero Trust principles.
• Provide leadership, mentorship, and operational guidance to cloud and endpoint support staff.
• Assist with managing daily team operations, project priorities, escalations, and workload distribution.
• Support employee development through coaching, training, documentation, and knowledge sharing initiatives.
• Participate in strategic planning, operational improvement initiatives, and long-term cloud modernization efforts.
• Collaborate with leadership on IT standards, governance, budgeting, staffing, and technology roadmap planning.
• Help drive accountability, process consistency, and service quality across the cloud operations team.
• Provide Tier 2 and Tier 3 cloud and endpoint support for internal users.
• Troubleshoot Microsoft 365, endpoint, identity, collaboration, and SaaS-related issues.
• Coordinate with vendors, MSP partners, and internal departments on cloud-related initiatives.
• Support conference room technology and collaboration platform integrations as needed.
• Participate in after-hours maintenance windows or critical issue response when necessary.
• Serve as an escalation point for cloud and endpoint operational issues.
• Other such duties and responsibilities as assigned by the Company from time to time.

Qualifications and Requirements

• 6+ years of experience administering Microsoft cloud environments
• Strong experience with: Microsoft 365, SharePoint, OneDrive, Microsoft Exchange Online, Microsoft Teams, and Microsoft Entra ID
• Experience with cloud security, compliance, and identity management
• Knowledge of endpoint/device management platforms
• Experience with licensing administration and IT asset management
• Strong analytical, organizational, and leadership skills
• Strong communication, leadership, and project management skills
• Be able to work without supervision.
• Problem solving under pressure.
• Experience with Microsoft Defender Suite, Microsoft Purview, Conditional Access, Autopilot, Microsoft Copilot administration, and Windows Update for Business preferred.
• Familiarity with ITIL frameworks, enterprise IT operations, and change management processes preferred.
• Microsoft certifications such as Microsoft 365 Certified: Administrator Expert, Endpoint Administrator Associate, or Security Administrator Associate preferred.
• Experience in a multi-site enterprise environment preferred.
• Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5-10 lbs. frequently to lift/carry/move objects, files and documents.
• Must successfully pass a background check and drug test.

Work Environment: Work is performed in an office environment with air conditioning and bright lights.

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes

• If you are unable to apply electronically and require an accommodation, please contact HRAdmin@msssolutions.com
• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

MSS Employees, please visit the MSS Career Center or contact HR to apply.